Get Honest, Actionable Insights Today. Learn How to Do It Yourself Tomorrow.
"What should we charge? Should we add this feature?"
If you're a founder or product leader, these questions are always on your mind. But relying on opinions, yours or mine, won't cut it. The best answers come directly from your customers.
Mentors, advisors, and even your own team can only take you so far. They’re valuable, but they’re not your end users. Imagine if you had Your (very own) Honest Customer with you in every product standup and brainstorming session, like an imaginary friend you could always turn to and ask, “What colour do you actually like? What’s the real problem we’re solving here?”
I help you build that real-time customer intuition by conducting candid interviews with your target users to start. You’ll get clear, actionable insights, empowering you to make confident product decisions based on real conversations, not assumptions. Through this, you'll develop the muscles to maintain and keep your new found intuition fresh going forward.
I'm Brydon and I bring a unique perspective to your customer conversations:
More importantly, I've learned when to challenge assumptions and what questions to ask to get beyond surface-level feedback.
I find and interview 5 users in your market, giving you raw, unfiltered insights. No polite "everything's great" responses. Just genuine, unfiltered feedback that reflects true customer sentiment.
You get my 20+ years of product experience applied to real conversations with customers. It’s more than data. It’s repeatable, actionable intelligence.
I handle the heavy lifting while you stay in control. Each project is a standalone engagement with no long-term commitments. You gain valuable insights now and develop the skills to drive customer discovery independently over time.
Receive all interview recordings, transcripts, and a summary report with prioritized recommendations. No hidden insights, everything is shared with you.
This isn't just research. It's a strategic deep dive designed to help product leaders make confident, data-driven decisions on a ongoing basis.
Stop planning to "ask customers eventually." Let's get you real answers today.
I take care of everything: sourcing users, interviewing, and analyzing. You receive a clear report and walkthrough.
We continue collaborating. I guide you through the process, teaching you how to handle customer discovery yourself.
Over time, you and your team will develop a natural instinct for understanding customers, a skill that informs every product decision.
I provide insights while you maintain full ownership of product decisions
Get unfiltered customer feedback paired with experienced analysis
Perfect for challenging your assumptions without long-term commitments
From initial question to fresh insights in weeks, not months
Get my interview question guide + early access to limited spots. (I only work with 3 companies each month)